Call Centre Agents

  • STV holdings
  • Johannesburg, Gauteng, South Africa
  • Aug 18, 2017
Full time Admin-Clerical Customer Service Entry Level

Job Description

  • Call Centre Agents are needed to be part of our growing team. We require No experience as training and induction will be conducted for a week before commencing work. Ideal candidates Must have: Grade 11/12 or Equivalent; Customer Focus
  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
  • Genuine passion for speaking to customers, answering queries and a clear communicator
  • To ensure customers queries are answered with the aim of a first time resolution

For applications call 011 079 5997; alternatively you can also WhatsApp 061 2768 575 or 072 034 2190.

Duties and Responsibilities

 

  • To ensure that queries are responded to within our agreed response time
  • To ensure the best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality

 

Minimum Requirements

Grade 11/12 or Equivalent

EE/AA

Yes

Salary

5 000 - 10 000